Frequently Asked Questions


For your convenience, Trident Holiday Homes (THH) have compiled some frequently asked Questions & Answers to help you when considering a break in Seacliff Holiday Homes, Dunmore East. We recommend that you read this Q&A’s section prior to making any booking.


SOME GENERAL QUESTIONS & ANSWERS

Can I book a specific property?

We regret that we cannot in any circumstance guarantee a particular house to our guests at the time of booking. This is left to the local supervisor, though we will of course be happy to take a request for a property, which will be noted against the booking. If your reservation depends on our guaranteeing a particular property, we regret that we are not in a position to confirm the reservation to you.

How much is the deposit?

The booking deposit requested at the time of booking to confirm your reservation is up to 30% of the cost of your holiday.

What if I have to cancel – do I get a refund?

The booking deposit is non-refundable. Cancellations between 2 and 6 weeks from arrival date are subject to a charge of 50% of the rental amount. Cancellations within 2 weeks of arrival will be charged the full rental amount.

What are utilities?

Utility charges cover the use of electricity and heating in your holiday home during your stay. They are charged on a per day rate during peak season and by meter reading during the rest of the year.

What is a security deposit for?

A refundable security deposit of €200 must be paid on arrival. This is simply an insurance against damage or breakage in the property. It is fully refundable up to 7 days after departure, once the supervisor is satisfied that the property is in order. Please refer to our terms and conditions for further details.

Are Pets allowed?

Unfortunately, Not.

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Trident Holiday Homes Customer Services Manager in writing at Trident Holiday Homes, E8 Network Enterprise Park, Kilcoole, Co. Wicklow. Complaints need to be sent in within 14 days of departure.


ABOUT THE SEACLIFF HOLIDAY HOMES

Are the houses suitable for children?

Children are very welcome in Seacliff Holiday Homes and as the development is situated in a quiet cul-de-sac, it is well suited to children playing on its numerous green areas.

What Facilities are there for children?

There is a dedicated kiddies play area on site for small children and numerous activities for children available in Dunmore East.

Do you supply cots & highchairs?

Yes we do on request at the time of booking.

Do you supply stair gates?

No – we do not provide stair gates for insurance reasons, and it is up to the parents or guardians of small children to make arrangements about bringing their own if it is required in a property.

Is cot linen supplied?

Unfortunately we do not supply linen for our travel cots and so should you book one, you must bring your own linen with you.

Do you provide bed linen?

We provide bed linen free of charge. All of beds are supplied with a duvet, pillows and appropriate duvet covers and pillowcases.

Do you provide towels?

We provide towels for an extra charge of €2 per set, which is one bath and one hand towel. You must request and pay for these at the time of booking, or you may bring your own towels. Beach Towels are not available for hire.

Do you provide tea towels?

Yes, we provide 2 tea towels as standard.

Are there additional charges when I arrive at the property?

There are no extra charges on site excepting those already stated at the time of booking. However you may request extra towels or cleaning during your stay for which you pay the local supervisor.

What TV channels are available in the property?

TV channels consist of Irish and UK terrestrial stations.

Is there car parking?

There is ample car parking outside the holiday homes.

Is there local tourist information available at the property?

Local tourist information relative to Dunmore East will be available at each property and our local supervisor will be delighted to answer any queries you may have on local attractions and amenities. Some information on the resort, Dunmore East and the surrounding counties is also available in this website and via the various links.

Is there broadband access at the property?

Broadband access is not currently available.

Is there a DVD in the property?

DVD’s are available in all properties.

Is there a hairdryer in the property?

Hairdryers are available in all properties.

What does the Failte Ireland star rating mean?

Failte Ireland operates a star rating system from 1 – 4 for self-catering properties. Seacliff Holiday Homes properties have a 3 star rating and comply with the regulations set out by Failte Ireland to achieve this grade.

What does ‘On Request’ mean?

If a booking is ‘On Request’ then it is not available to book online. You must submit a request for the required dates and one of our reservations team will contact you.


ARRIVAL & DEPARTURE

What time can I arrive at the property?

Arrival times are between 4.00 p.m. and 7.00 p.m. This is to give our supervisor time to changeover the property after the last departure and prepare it for your arrival. Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

At what time must I leave the property?

Departure time during peak periods, i.e. July and August is 10.00 to allow the supervisor adequate time to prepare for the next guests arrival at 4.00 p.m. If you need to leave earlier you must inform the supervisor. Departure times after 10.00 a.m. may be possible, but strictly by arrangement with the supervisor.

May I arrive outside the normal times?

Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

Do I have to clean the property when I am leaving?

We look after the final clean before the next visitors, but expect our guests to leave the property in a clean and tidy condition on departure. If the condition of the house necessitates additional cleaning time then the extra charge from cleaning staff will be deducted from the security deposit.

Do I need to have my own transport?

It is highly recommended to have your own transport at our holiday homes. However there is a bus service to Dunmore East.


IMPORTANT NOTE: These Q&A are given in good faith and subject to change without warning. Customers are advised to make contact directly with THH to clarify any statement or to make a specific request.

Trident Holiday Homes (THH) are the appointed Managing Agent for Seacliff Holiday Homes and one of Ireland’s leading holiday lettings companies.


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